With AI upgrade, Salesforce’s Einstein Copilot will handle unstructured data

Salesforce, a leading CRM platform, has enhanced its Einstein Copilot, a conversational AI assistant, with the ability to retrieve information from unstructured data. This upgrade, announced at the Salesforce World Tour New York 2023 event, will enable Copilot to provide smart suggestions and answer complex prompts by tapping into both real-time unstructured and structured business data. The integration of Copilot into all Salesforce applications is set to launch in February 2024. The Data Cloud Vector Database, a unified database that includes unstructured data, will aid Copilot in accessing information that was previously inaccessible. This innovation aims to streamline business operations across various functions, such as sales, customer service, marketing, commerce, and IT, providing valuable insights and optimizing productivity. By eliminating the need to fine-tune large language models (LLMs), the Data Cloud Vector Database promises cost and time savings, making unstructured data more accessible and valuable for businesses.