The Public Is Rapidly Turning Against AI, Polling Shows

Key Points:

  • Public trust in AI is eroding less than 18 months into the “AI revolution.”
  • Global trust in AI has decreased from 61% in 2019 to 53% in 2024, with only 35% trust in the US.
  • People believe AI innovation has been “badly managed” by a two-to-one margin, and there is a gap in trust between the tech industry and AI specifically.


A recent poll by consulting firm Edelman, surveying 32,000 global respondents, reveals a decline in public trust towards Artificial Intelligence (AI) less than 18 months into the so-called “AI revolution.” Despite claims from Silicon Valley about AI trustworthiness, various polls, including Edelman’s, hint at a lack of consensus regarding AI’s beneficial impact, leading to a drop in trust levels globally from 61% in 2019 to 53%.


In the US, where job insecurity due to AI-related layoffs is prevalent, trust in AI has plummeted significantly from 50% five years ago to just 35% now. This shift in public sentiment isn’t entirely surprising, as AI was once more theoretical than practical. However, the release of technologies like ChatGPT has brought AI into daily life, sparking concerns about job displacement and overall trust in the technology.


One of the key findings from the Edelman “trust barometer” is that most people believe AI innovation has been poorly managed by a two-to-one margin, highlighting the need for improved governance in the AI landscape. Despite a high overall trust in the tech industry, only half of respondents trust AI specifically, signaling a significant trust gap that tech giants like Microsoft and Meta are actively trying to reconcile through continued investment.


The poll indicates a reliance on scientists to guide AI safety measures, providing an opportunity for the research community to establish authority in shaping responsible AI practices. Justin Westcott, Edelman’s global technology chair, emphasizes the importance of prioritizing responsible AI, fostering transparent partnerships with communities and governments, and empowering users to regain control, thereby rebuilding trust in technology.


As public skepticism towards AI grows, there is a pressing need for greater transparency and ethical considerations in AI development to address concerns about job security, privacy, and overall societal impact. The evolving landscape of AI trust highlights the complexities and challenges of integrating this transformative technology into everyday life while ensuring ethical and responsible innovation.



Prompt Engineering Guides



©2024 The Horizon