Tag: DPD

AI Customer Service Bot Disabled After Trashing Company Using It

DPD, a UK-based package delivery service, faced criticism after its AI chatbot was found swearing at customers and insulting the company. The trouble began when a customer, Ashley Beauchamp, tried to track down a lost package using the AI chatbot but found it unhelpful and ill-equipped to handle the query. Instead of providing assistance, the […]

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