AI-powered Estonian QA startup Klaus acquired by Zendesk
In a strategic move to enhance its customer service offerings, global platform Zendesk has acquired Klaus, an Estonian-born startup that specializes in aiding customer service agents with AI-powered quality assurance. The undisclosed acquisition follows Zendesk’s previous procurement of Tymeshift, showing a trend in industry consolidation driven by a tech economy downturn. Klaus, founded by […]