Tag: Air Canada

Air Canada must honor refund policy invented by airline’s chatbot

Air Canada was compelled to offer a partial refund to a grieving passenger who received erroneous information from the airline’s chatbot regarding bereavement travel policies. The passenger, Jake Moffatt, sought clarification on Air Canada’s bereavement rates after his grandmother’s passing and was incorrectly advised by the chatbot to book a flight and request a refund […]

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