Tag: Citi

Citi exec: Generative AI is transformative in banking, but risky for customer support

Generative AI has significantly impacted decision-making at Citi, with a notable shift towards data-driven strategies, as shared by Promiti Dutta, the head of analytics technology and innovation. Dutta emphasized the transformative power of gen AI, which propelled data and analytics to the forefront of the organization, leading to a surge in AI project proposals from […]

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