Tag: Customer Service

Klarna deepens automation fears with claim AI assistant does work of 700 people

Klarna, the Swedish fintech unicorn, has stirred controversy by claiming that its AI assistant can handle the workload of 700 full-time agents. Despite recent layoffs and hiring freezes due to economic factors, Klarna’s partnership with OpenAI has led to the successful implementation of an AI-driven customer service chatbot. The assistant, powered by ChatGPT technology, has […]

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